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DO I NEED A REFERRAL TO COME AND SEE YOU?

No, unless you are a patient who has had a work injury or a road accident covered by a third party insurer, you don’t need a referral. Just give us a call or jump online and make an appointment. If you have had a work injury or a road traffic accident, you will need to see your GP, who will give you a referral for physiotherapy.

 

I HAVE BEEN GIVEN 1 HOUR FOR MY INITIAL APPOINTMENT? WHY IS THIS?

Over many years of treating thousands of patients, we believe that having a bit of extra time when we first meet you allows a few good things to happen:

  1. You have time to tell us your story right from the beginning which generally provides us with crucial information
  2. We are able to carefully and specifically diagnose your movement issues, discuss our diagnosis with you, formulate a treatment plan, and maybe even do some treatment on your first visit.

We believe the having only 30 or 40 mins for your first appointment can be too rushed, and we risk missing valuable information either from you or your body if everything is too rushed.

In saying that, for a simple ankle or wrist injury, with no other body part involvement, our front desk staff will be able to allocate 30 mins for your initial appointment.

 

I HAVE MY PHYSIO APPOINTMENT COMING UP, WHAT DO I WEAR TO THE APPOINTMENT?

We recommend you wear thin loose shorts and, for ladies, to wear a standard bra. If possible, avoid sports bras as we may need to access your thorax and upper body.

If you do not own shorts or have come unprepared for any reason, do not worry as we have a large selection of shorts for you to choose from to wear during the session.

 

WHICH HEALTH FUNDS TO YOU TAKE?

All of them!

 

DO YOU HAVE HICAPS?

Yes – just ensure you have your health fund card with you when you attend.

 

MY GP HAS GIVEN MY AN EPC REFERRAL? WHAT DOES THIS MEAN AND HOW DOES IT HELP ME?

The enhanced primary care referral scheme is a Medicare scheme which provides you with a rebate for your physiotherapy treatment, under certain circumstances. In this scheme, you must have a chronic and complex condition, as determined by your GP. If you qualify, your GP will give you a referral which allows you to be rebated $52.95 (at the time of writing) from your physiotherapy cost. YOU WILL STILL NEED TO PAY THE FULL AMOUNT OF YOUR PHYSIOTHERAPY TREATMENT FIRST.

This rebate is for a maximum of 5 sessions per calendar year.

Then our staff will be able to facilitate a rebate by the government. Sometimes this can be done straight after your payment, and for this you will need to provide an EFTPOS debit card.

I HAVE SOME SCANS – SHOULD I BRING THEM IN?

If they are less then 5 years old, yes please. If you cannot bring all your scans in, please bring in your report.

 

I’M HEARING ABOUT THE RECENT CHANGES TO HEALTH FUNDS AND PILATES REBATES, CAN YOU EXPLAIN THESE TO ME?

Recent government changes to the way private health funds rebate Pilates classes mean that Pilates classes run by a Pilates instructor will no longer be covered by your health fund. However, Pilates exercises that you perform in the presence of your physio, during a physio session are still covered (as a physiotherapy treatment session).  

For more detailed information, just follow this link:

http://www.health.gov.au/internet/main/publishing.nsf/Content/private-health-insurance-reforms-fact-sheet-removing-coverage-for-some-natural-therapies

 

HOW OFTEN WILL I NEED TO COME IN?

This will be determined by your physio once they have assessed you. This will be done in consultation with you and the need for attendance will be explained to you. Rest assured, we will always look to treat you as little as possible and empower you to recover as soon as possible.

 

I’M A KEEN RUNNER – WILL I HAVE TO STOP RUNNING WHEN I SEE YOU GUYS?

No, not necessarily. In fact, we are all keen runners and we think running in an amazing form of exercise. We will look to keep you running, as long as your running loads don’t negatively impact your recovery.

 

CAN I BRING MY BABY/KIDS IN WHEN I GET TREATMENT?

Of course! We are very family friendly here at Active Physiotherapy Newtown. The only thing we’ll ask if that little climbers are kept off the gym equipment for their own safety!

 

I’VE JUST HAD SURGERY – WHEN CAN I COMMENCE PHYSIO?

This will be ultimately decided by your surgeon. They will have guidelines for this, depending on your operation, so please consult with your surgeon.

 

I’VE JUST HAD A BABY, WHEN CAN I START EXERCISING?

When you can start exercising is different for everyone and depends on the type of labour and delivery that you experienced. We offer a Week 6 post-natal return to exercise assessment to help guide you through this process. At this assessment, your physio will check your abdominal muscle separation, teach you how to re-engage your core (using our real time ultrasound machine to check your lower abdominal muscle activation), discuss your pelvic floor muscle recovery and assess this as required. Once your physio has determined these, she will prescribe your exercises and guide your return to full function.

 

I’M UNDER 18 – CAN I COME AND SEE YOU FOR MY FIRST APPOINTMENT ON MY OWN?

No – we insist you bring a parent or guardian with you for your appointments. Given we may need to assess and palpate different parts of your body during standing or movement tasks, we think it’s best for all concerned that your parent/guardian is present.

 

DO YOU HAVE A CANCELLATION POLICY?

Yes – we kindly ask that you give us 24 hours notice if you cannot attend your appointment. Given our staff are very busy and regularly have a waiting list to see them, we think it’s only fair that we are given enough notice to try and get others in to be seen. If you do not give us 24 hours notice, we may charge you the full cost of your appointment.

 

DO YOU HAVE A PRIVACY POLICY?

Yes – we will never release your personal information, data or any other information except in the following circumstances:

  1. When reporting back to your referring doctor / health professional
  2. When referring you to someone else ( eg doctor/surgeon)
  3. To you, when you ask for a copy of your physiotherapy notes/records.

 

DO YOU HAVE PARKING?

No – we are unable to offer any customer parking in the building. However, there are ample parking spot in the local area and excellent public transport options right on our door step!


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